HBO Go app is not working properly on Mac. Thousands of users are currently facing the problem, and the sad part is, they don’t know when this issue will get resolved. HBO Go says that the problem is not within their platform. HBO Go blames Apple for this issue, but Apple denies their involvement in this issue. Let us find out as to what the issue is and how users can get to access HBO Go in the same old way.
Users of the HBO GO website, who want to watch movies and TV series on Mac computers with the Mac OS Mojave system, have to accept the lack of subtitles. HBO does not sway his finger in this matter, because he is waiting for Apple’s move.
On-demand video services from HBO have technical problems. Even before HBO GO was released, the web version and mobile applications that gave access to the library of movies, series, and other programs often refused to obey.
This year, we’ve come to a completely new version of the video on demand service from HBO, which works much better, but you can still find various mistakes and shortcomings. Recently, there have been considerable problems with subtitles in HBO GO.
Why do not the subtitles in HBO GO work?
A few weeks ago, some customers discovered that the subtitles on HBO GO are no longer displayed after a minute of viewing. The only way they could come back was to restart the player. Unfortunately, it only helped for a moment, and the situation was repeated.
The problem occurred on Apple brand devices with iOS, TV OS and Mac OS. So far, it has been eliminated on iPhones, iPads and Apple TV, but Mac users have not been so lucky. In addition, it turns out that they are at the mercy of the manufacturer of their computer.
HBO will not fix this error on its own.
In the matter of the problem with the subtitles in HBO GO, I contacted the company representative. I was able to confirm that HBO is aware of its existence, but unfortunately, I do not have good information for customers. It is not known when the situation will return to normal.
HBO argues that the problem with HBO subtitles has appeared due to changes in new versions of Apple’s operating systems. The company will not prepare an on-demand video update service on its own. Customers are left to wait for the producer’s move.
The problem with HBO GO needs to be solved by Apple.
In the case of phones, tablets, and TV sets, the subtitle problem was eliminated after updating the iOS and TV OS operating systems. I can confirm that the situation has returned to normal on the iPhone, iPad and Apple TV.
Unfortunately, in the case of HBO GO on the MacBook, the subtitles still do not work. In addition, in the browser version, the problem will occur until Apple fixes it with the update of Mac OS.
It remains to keep our fingers crossed so that the Apple system will get the appropriate update soon. Until this happens, customers must use a different device or accept movies and series without access to subtitles.