How to solve the streaming issues with Roku mobile application?

A user may not be able to stream the content using their Roku app if it is unable to detect their Roku streaming device. Their device name won’t come up in the list of discovered devices. So to avoid this problem today, we will discuss the solution for it.

Roku mobile application is available for free and can be installed on any device using an iOS or Android operating system. It turns the mobile device into a controller for managing the content on your Roku media player. To program the mobile as a Roku controller, on should install this Roku app on it and then pair it with the Roku streaming box. One should open that Roku app to view the discovered devices around it and then select their Roku box from that list to control its operations using that mobile. But in many cases, people are unable to find their device name in the list of discovery devices due to which they can’t enjoy this feature with their Roku app. Thus if you also face the same issue, then just go through the following steps to overcome the problem:

  1. Make sure your Roku box and the mobile device are not using the same WiFi network. So go through the wireless settings for both the devices and if you found that both are using the same network, then move any one of those to another internet network.
  2. Check if the Roku device is using a public IP address. If yes then it could be the problem as the Roku device should be programmed to use a Private IP address that falls within the range of 10.0.0.0 to 10.255.255.255, 172.16.0.0 to 172.32.255.255, or 192.68.0.0 to 192.168.255.255.
  3. You can check the IP address by opening the Settings menu and then clicking on the option for Network settings of your Roku set top box. The problem of public IP occurs if a router is not configured to your home network. You can contact your internet provider or the person who can help you in managing your network settings to the appropriate one.
  4. If you find that your Roku has the AP isolation enabled with it, then immediately turn off the settings for it. Make sure that the mobile device is not using your VPN as the VPN applications route for managing all traffic as it might lead to the hiding of your Roku box due to which you are not able to see it in the list of discovery devices. It might resolve the issue, but in case the issue is not resolved try using another step for it.
  5. Open the discovery screen and tap on the option to “Connect Manually.” Now type in the IP address for your Roku streaming box. If you don’t know the IP address for your Roku, then open the “Settings” menu and click on “Network” to view the IP address.
  6. Try to restart your Roku mobile application: If you are using it on an iOS device, then double click on the home key and drag out the Roku app to close it. Once the app is closed, click on it to reopen the Roku app. If case you are using the app on an Android device then view the recent applications and swipe it to close the Roku app and after that try to reopen it.

It might resolve the issue and would show up your Roku in the list of discovered device. So you can quickly add it from there to control your Roku streaming device. For help visit www Roku Com Support and get the best guidance for solving all the Roku issues.

Why your Roku streaming device is not appearing on the Roku mobile app?

The Roku app is available for free on IOS and Android devices. With this app installed in your smartphone, you can turn your device into a control center for controlling the Roku streaming device or TV. The very first step to use mobile as a controlling device is select a device from the list of devices appearing on discovery screen.

If you don’t find your device in the list, then you won’t be able to connect to it. To fix this issue, you need to troubleshoot the problem at the earliest. Before this you must diagnose the problem then only you will be able to fix it.

What do you need to check first?

Before exploring further, you must check the network connection. It must be enabled on your Roku device.

  • Press the Home button from the remote.
  • Go to ‘Settings’> ‘System’ and finally on ‘Advanced system settings’.
  • Tap ‘External control’ and then on ‘Network access’.
  • You must check that mobile app is enabled by default.

What else can prevent Roku device from appearing under device screen on App?

If you find that the connection is Ok but the device is still not appearing under the device list in the Roku app, then it may be due to below-mentioned reasons:

  • Both the devices should be connected to the same network for proper communication.
  • Your Roku device is using the public IP address: Your Roku must be connected to the private network within one of the ranges: You can check the IP address of your Roku from the settings>Network> about.  If the address assigned is Public, you must change it to Private. This is common if the router is not available on your connection. Contact your ISP for the issue and get the router installed on your network.
  • Mobile is connected to the VPN: VPN stands for Virtual private network. It is commonly used to connect to the work network when you are actually at home. Check that your mobile device should not be connected to the work network when you are using Roku mobile app. Since some VPN’s keep on preventing the Roku device from appearing on the app screen.
  • AP isolation of your network is enabled: Access point isolation bars devices from communicating over the Wi-Fi networks. For this, you can read the guided manuals of your Router and check how you can disable the settings of your router.

After implementing the above steps, if you still don’t find the device on the app screen, then follow the below-mentioned tricks. It may solve your problem. In case of further support, you can contact Roku com support.

  1. Connect Roku device manually: To connect the device manually, you need to click on ‘Connect manually’ option and enter the IP address of your Roku with the help of Remote. You can check the IP address from the Network settings inside the ‘About’ menu.
  2. Restart your Roku: To restart the Roku, simply disconnect it from the power supply and connect it again after 20 seconds.
  3. Restart the Roku mobile app: To restart app on iOS or Android systems, you have to follow the below mentioned steps.

On iOS device, double tap home button and swipe the Roku app to left or right to force close it. After it gets closed, click on the Roku app icon to launch it again.

From an Android device, click the ‘recent’ button and swipe the Roku app to force close it. Now, launch the app again from the home screen.

 

How to Troubleshoot Video Playback Issue of Amazon Prime on Roku 4 Media Player?

Roku is known for media streaming players. It fetches the data from local sources like a smartphone, tablet, and laptop and cast content on the TV screen with the help of internet. Roku 4 does just like this. You just have to plug the device into the TV and connect it to home Wi-Fi network. With Roku app installed on your phone, you can stream any movies or show from thousands of movies and episodes.

 

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If you are streaming Amazon prime from Roku app and stuck in the middle of the show, then it doesn’t mean that there is a problem with the Roku 4. The problem can be with the network, channel or player. Most of the times, the problem with the network connection mainly causes this problem. For HD video streaming, a min of 10MBPS speed is required. This can only be achieved if you have subscribed to the plan.

Now, coming to the steps for improving the video performance and fixing the video issue. To watch seamless videos on your TV, you need to follow the steps mentioned here as under:

  • Check the network speed:

This is the first step to troubleshoot video playback problem. Check the internet speed, you are getting on your device. For this, you can either go to speed test link or try opening the webpage on another browser. If the speed is OK, then you need to move to next troubleshooting step. If there is a problem with the network, then call your internet service provider.

  • Restart all the devices:

To restart the devices, follow the steps mentioned below:

  1. Disconnect Roku from the power supply by unplugging the adapter.
  2. Disconnect Modem and router from the power supply and connect it again.
  3. Connect Roku again to the supply and turn on your TV.
  4. Login to Amazon prime and Try playing videos from there.
  • Try additional steps:

The additional steps are available on Roku support page. For any information related to Roku 4, log onto Roku page and click to select the device. You will find short notes along with the videos on the screen. Click on anyone to start playing on the screen. If you are facing problem in subscribing to any channel from the store, then you can check the solutions online. You can add unlimited channels on your Roku 4 without any problem. Yes, you must have valid Roku account on Roku com page. For every channel, you will get an activation code which is to be entered in the space provided on Roku link page.

  • Select Wired network:

If you want to stream Amazon prime videos seamlessly, then I recommend you to use the wired network in place of a wireless network because the speed of the wired network is faster than that of the wireless To swap wired for a wireless network, click to open settings of your Roku 4 device.

  • Open ‘Network’ followed Type. Click on ‘Wired’ network.
  • Here, you need to select the type of connection whether Ethernet or coaxial cable.

This is all about the troubleshooting steps for amazon prime video playback issue. If you are still having any problem, then feel free to call us at www Roku Com Support number.

TCL Launches All New 6 Series 65 Inches Roku TV.

Technicalbulls

The new 6 series 65 inches Roku TV is coming with number of exciting features. This TCL model is better than its older version. It has much advanced light panel for high resolution of videos on screen. The best thing you will find in this product is its price. The price of this product is very economical.Technical Bulls

The size of this 6 series TCL model is larger than the previous model. The picture and sound quality of this product is much advanced and better than the older model.

Design

The Roku company has totally changed the shape and configurations of new TCL 65 inches model. If you notice its outer edges, these are made up of metal with bezel on display screen.

On the front side of this model, a power button sized IR sensor is engrossed. You can change the channel from your remote more easily with this sensor. You can control the playback functions from any direction in your room. Earlier, this sensor was fitted on the top of the body which no doubt was hidden but unable to catch signal from every direction. A power button given on the TV body plays multiple roles. You can open main menu, sub-menu and other features from this power button. If you just want to highlight any menu, then simply over the cursor to the menu instead of pressing on it.

Now coming to the back panel, there is a glossy panel with metal surface provided. The thickness of the rear panel is divided into 3 parts. There are 3 different sizes of surfaces you will find on the rear panel. The complete dimensions of this product are mentioned here as under: 57.1X32.9X3 inches.

Ports

On the rear right of the TV, a set of 2 ports are given. Out of which 3 are HDMI ports and one is USB port. If you have optical output speakers with you. You can connect it to this TV through the optical port given at the back of Roku TV. Besides this, A headphone jack is also given in this TV for private listening of favorite dialogues from any movie. If you want to connect your TV to the internet, then a standard 802.11 A/C wireless standard is available in it.

Performance

This TV is totally a smart TV. You will find all those features in this TV which are available in smart one. It can playback 4K content at 60Hz frequency. If you love to play HDR content, then this option is accessible in this 65 inches model. It’s worth spending money on this product. You can justify the price with its marvelous features.

If we talk of its color brightness, then it’s just above the average. You can measure the quality of color output with the movie mode through Delta-E rating. You will find the reading 1.1 on the table which is nearer to Zero.

Remote

The remote of this new TV model is also changed with addition of some new buttons. You will find navigations buttons, home, reset and microphone button of different colors on this new remote. All functions other than the above-mentioned one are almost same as that of older remote.

www Roku Com Support

 

How to remove or add your favorite channels from Roku channel list?

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The steps to remove or add the favorite channels in the Roku channel list are very simple. It just needs your attention and carefulness. You can easily edit the channel list from the Roku device with the help of Roku remote or with the help of a smartphone. If you want to remove through Roku app, then there is a need to go to Roku com link. Now coming to the point, we are going to explain the steps for removing the channel from Roku player.

Before canceling the channel from the store, you need to first check the channel subscription of that channel on the Roku channel. If you have subscribed to the channel, then unsubscribe it first and then follow the below mentioned steps.

  • Open the Roku official page from the web browser of your smartphone.
  • Login to the ‘Roku account’ with the available username and password.
  • Click on ‘Manage subscriptions’ Menu.

If you cancel the subscription before the completion of the billing cycle, then the channel will keep on running until the end of the cycle. You can’t remove before the end cycle of your Roku player.

Now, the steps to remove the channel from the Roku channel store are given here as follows:

  • Click the home button of remote and check the channel in the list you want to remove.
  • Press ‘X’ button of remote and open the options. You will find the cancel option on the screen.
  • Click to remove it from the list.
  • Tap ‘OK’ to submit.

Steps to remove the channel from Roku channel store

  • When you remove the channel, the very first step is to press the home button of remote and go to list of streaming channels.
  • Search the particular channel you want to delete.
  • Tap on a channel to open the further details.
  • You will find ‘delete’ option here. Click on it to delete the channel.
  • The channel will now get deleted. If you find any problem, then you can take help from Roku setup and support page.

Steps to remove the channel from the mobile app

If you wish to remove the channel from the Roku app, then it must be ensured that Roku app is installed in the smartphone. The steps are discussed here as under:

  • Open the Roku app and open the ‘Channels’ with the help of menus.
  • Click and hold the channel icon until you get the options for it. The different options will then displayed on the screen.
  • Click on ‘Remove’ option and submit it.
  • You might be prompted for this action. You need to double check it.
  • If you find that Roku channel is not available on the list, then you need to perform ‘Roku update’ on mobile.

Now, we are going to discuss the steps to change the position of Roku channel within the channel feed.

We want to mention here that when you install any channel on your Roku player, then it keeps on adding in a line one after another. For every channel, you get a Roku link code which you require for activation purpose. In case you want to move the channel from one position to another, follow the steps mentioned below:

  1. Open the channel from the Roku remote.
  2. Press the directional buttons and tap on the channels you want to swap.
  3. You will find asterisk button. This is used to move the channel.
  4. Press to confirm the move.

If you still find any problem, then feel free to contact us.