Are you seeing a black screen while accessing Netflix? This could be due to a number of reasons, and today, we are going to discuss as to how you can get rid of this issue. So, we want you to pay a close attention towards this blog post because this can really help you get rid of ‘black screen’ issue on Netflix.
There could be two reasons for this issue to arise, faulty device or Netflix program, so we are going to discuss a few effective solutions that you can try for this particular problem.
Following solutions are beneficial if you are accessing Netflix on your Windows PC or device.
Fixing Netflix Black Screen Problem in Windows 10:
Solution 1: Run your web browser as admin
You can use your web browser as admin by following below-mentioned steps:
- If you have opened your web browser, then you need to close it.
- Click ‘start’ now and then, ‘all apps’.
- You will have to find web browsers that are installed on your PC, and right click on the one that you use most often.
- Select ‘Run as Admin’ option, and then, ‘allow’ or click ‘yes’ only if you are prompted to.
- Once done, you need to try playing any content on Netflix in the new window of your web browser.
If the issue gets resolved, then that’s great, but if not, then you will have to ask for the rights on your Netflix account, as the problem is related to the absence of rights.
Solution 2: Clear Cookies from your web browser
Cookies can play the role of villain at times, so you can try playing anything on your Netflix account after clearing cookies.
- Go to Netflix.com followed by selecting ‘Clear Cookies’ option.
- Doing this will automatically sign you out of your Netflix account.
- You can sign into your account by typing your Netflix email and password.
- Launch Netflix website again.
Solution 3: Restart web browser
You need to follow below-mentioned steps in order to perform this process:
- Close all the tabs that you’ve opened on your web browser.
- Close the browser and then, launch it again.
- Open Netflix website and see if you are able to play your content or not.
Solution 4: Clear Chrome Browsing Data
To do this, follow below-given steps:
- On the toolbar, click Chrome menu.
- Select ‘settings’ option and then, select ‘advanced’, which you will find at the bottom of the list.
- Now, you will have to go to ‘privacy’ option where you will have to select ‘clear browsing data’.
- Click on the option named ‘clear following items’ given in the drop-down box.
- Select’ beginning on time’ option and then, check the option named ‘media licenses’.
- You will have to select ‘beginning on time’ followed by checking ‘media licenses.
- Select ‘clear browsing data’ and then, open your Netflix account.
Solution 5: Uninstall & Reinstall Silverlight Plugin
This plugin allows you to play your content on your PC, and if this plugin is outdated or corrupt, then you may not be able to access any content on Netflix.
Follow below-mentioned steps to uninstall and reinstall Silverlight plugin:
- Close your web browser, and then open it again.
- Go to ‘settings’, then ‘Control Panel’ and finally, ‘programs’.
- Select ‘uninstall a program’ followed by selecting ‘Microsoft Silverlight’.
- Select ‘Uninstall’ now.
If you want to install the latest version of Silverlight plugin, then follow below-mentioned steps:
- Go to Netflix.com followed by selecting the TV show or movie you would like to play.
- Select ‘install now’, then ‘save file’. The file will most probably be saved in the ‘Downloads’ folder.
- Double-click on the file and install Silverlight.
- Open your web browser and launch Netflix.