How To Troubleshoot HBO Go Or HBO Now Problem Encountered At Home?

HBO is basically a cable and premium satellite TV network that offers live and original TV shows including the Veep, GoT and Silicon Valley for viewing on the TV screen. HBO has provided two services to the US citizens by the name of HBO Go and HBO Now. From both the services, users can watch unlimited shows and movies.

But, what to do if these services are not working at home? Don’t worry, we have been furnishing some steps today, which will help you in getting rid of the problems encountered on any of these services.

How is HBO Go different from HBO Now?

Some people are doubtful with these two different services however both offer the same content. The only difference is targeting the audience. HBO Go is for cable or satellite TV customers who want to access the content from their smartphone, tablet or top box. HBO Now is standalone service meant for those who haven’t subscribed to any cable or satellite TV.

Make sure that the password and username entered by you is correct

If you are not being able to access any of the services out of the two, then there is certainly some issue with the username or password. If you have forgotten the password, then you can contact HBO support.

If you are HBO now a user, then you can request for a password reset link on your registered mail address from the service support team. If the HBO now subscribed by you is through Hulu or another video app, then you have to enter the relative email address.

How to fix HBO Go or now streaming problems at home?

In case the HBO streaming is not working at home, there is a number of fixes which can troubleshoot the problem. First of all, the primary thing required for streaming is a high-speed internet connection. If the connection is faster, then only you can enjoy flawless content on the TV screen. A minimum of 3 MBPS is required for downloading the content.

Furthermore, if you have a streaming problem at home, then restart the TV, set-top box and other consoles connected to the streaming service. If this doesn’t solve the purpose, then you can reset the router by pressing the reset button for 1 minute. Try streaming the content now. You can turn off the modem as well and restart it. Sometimes, this may solve the problem.

Reinstall HBO apps:

If you are still encountering the same issue, then there can be the possibility of network strength issue. If the router is placed at a far distance from the device, then you will notice signal issue on it. Try connecting the router directly to the smart TV, smart box or game console. Occasionally, you may find HDCP content issue on your smart TV if the HBO Now or HBO Go is not working properly due to the unstable cable connection

HBO Go or HBO Now might be down

If there is some problem with HBO Now or HBO Go from the server end, then there are chances of getting the streaming problem at home. For this, you can’t do anything than to wait for some time. You can run down detector test on your computer and check if there is any service outage problem reported in your area.

Are You Not Being Able To Link And Activate Your Roku Media Player?

Are you not being able to link or activate your newly purchased Roku media player on Roku com activate link? If yes, then there is a need to check the steps you are performing for activating the same. Sometimes, you may keep on adding the code at the wrong link or the Roku account is not created. If you have a Roku account, then only you will be able to link and activate the Roku device. In your Roku account, you will find your personal details like Name, Phone number, email ID and details of Roku player added to it. You can check the list of configured devices from Roku account.

The steps required to activate the media player can also be checked online from the Roku support page. If you want to activate it on your own, then follow the steps as it is as given on the screen. The Roku activation is done free of charge. It is necessary to log in to the Roku account while activating the device and linking to account. If you have not registered yourself on Roku account link, then create an account first and confirm the same from your mail address.

To start with the activation process, open the Roku comlink on your computer browser and enter the code on your device given on the browser screen. This will be a 4 digit code comprises of numeric and alphanumeric characters.

Finding Error while entering the code on the link

If in case, you are getting an error message while attempting to enter the code on the link, then sit back and relax. You need to enter the code again and check if all the characters entered by you are correct or not. If the passcode is correct and you are still facing any problem, then check the network connection. Any problem with the network connection may prevent you linking your media player.

  • Open ‘Roku’ settings and click on ‘X’ button from Roku remote. You will be taken to the screen where you have to enter the code.
  • Now, generate the new code and enter before it gets expired.

My code activation screen stuck in between

If your code activation screen stuck in between, then wait for a while as the activation process may take some minutes for configuration. You can check the progress bar from the activation screen. If you still find the same problem, then you can contact Roku support and talk to experts.

Check the steps. You must ensure that all the steps are properly implemented. If you skip any step, then this may lead to a problem. You will not be able to watch any channel until your device gets activated.

If you find Error 001 or ‘Not connected’ message on the linking or activation screen, then it means there is some problem with the internet connection. It might be slow, broken or totally dumb. If you are not getting the signal strength at all, then you must contact your internet service provider or switch to another mode of the network if available. Check whether the device or smartphone is connected to the same Wi-Fi network or not because here, your network will act as a medium of interfacing between Roku and smartphone.

How to Troubleshoot Different Issues on Roku 3 Media Player?

Roku 3 model is a media streaming model, which provides you an access to online videos and movies from your favorite channels. In case, you are getting problems in watching TV shows or any other content, then you can follow the below-mentioned tricks.

  1. No Wi-Fi connectivity: If there is a problem connecting Roku to the network, then the following things can be a possible reason behind it.
  • Incorrect login information: Information entered by you to login to the home Wi-Fi network is incorrect or the username is not known to you. To fix this issue, you need to confirm your username and password first, then enter in the field.
  • Wi-Fi out of range: This problem generally arises, when there are too many hindrances in-between router and the Roku device. We recommend you to place the router in open so that the signal doesn’t get affected by the walls, buildings or windows. If there is an antenna available for the Router hardware, then change its orientation to get the maximum signal strength at your location. This will definitely help you in fixing the network coverage problem.
  • Rebooting is required: If the above-mentioned steps don’t solve your glitch, then you can perform rebooting function on your devices. Power cycle your network device and Roku by disconnecting it from the power supply. Connect both the devices again to the supply after a gap of 5 seconds. Check if the problem is resolved or not.
  • Wrong IP address: Check the IP address of your router. If there is a need to change it, then go to ‘Settings’ from the router manufacturer page.
  1. Low video quality: Following things may oppose you to watch high-quality content from your Roku device.
  • Weak connection between Roku 3 and router: If there is a weak connection between Roku 3 and Router, then you will find a quality issue on video streaming. It is recommended to place Roku3 away from the devices which emit electromagnetic radiations.
  • The speed of internet connection: The speed of internet connection should be 3 Mbps minimum for seamless streaming of videos. Yes, if you want to watch high-quality videos, then 10 Mbps is required.
  1. Remote not working: The permanent steps to fix the remote responding problem are:
  • Replace the batteries: This is the first step to troubleshoot remote related problem. Replace old batteries and check if the new batteries have started working or not. You can check this by noticing the LED light glowing on the top of it. If the problem still continues, then go to next troubleshooting step.
  • Pairing problem: Pairing of remote with Roku device is required to control all the functions from it. To start pairing, click the purple button on the remote and hold it for 3 seconds. A dialog box will then appear on the screen. Read on-screen instructions carefully.
  • Restart Roku and remote: To restart Roku remote, you need to remove the batteries from the back compartment and re-insert them. In the same way, restart Roku by disconnecting it from the power supply and connect it back to the source after 5 seconds.
  • Clear Remote: To clear the remote, firstly remove the batteries from the remote compartment and insert them back. After inserting the batteries, click on pairing button. You will find this button in the center. Click A, B button together. An LED will start flashing on the remote depicting the device is properly paired.

How To Easily Sign-In And Out Of Netflix From Sony Player?

Today, we are going to give some suggestions for signing-in and out of Netflix from Sony player especially Sony TV. If you are not aware of the steps, then read the guide carefully and try to implement the steps on your own.

To log in to the account, you need to launch the home screen of the Netflix app from the Sony TV and follow the steps mentioned below:

Netflix app given on the remote

  • Press the Netflix button of the Sony remote.
  • Click to ‘Login’ to the home screen. You will find the option on the right-hand side of the Netflix screen.
  • If you are a registered user, then click on login, if not, then register yourself first.
  • Enter your name, email, and password for registration.
  • Click to create an account.
  • You will get a verification code on the screen.
  • Enter to log in to the account.

Video option available on screen

  • If you find video option on the screen, then with the help of arrow keys, you can go to the left or right of the video through TV remote.
  • Press the keys to open the Netflix app.
  • By connecting the device successfully to the app, read on-screen instructions for casting the content.
  • You will be prompted to enter the login username and password.
  • Activate your Netflix app and start casting content.

If Sony TV has wireless remote

  1. Click the home button of the keyboard.
  2. Open ‘Netflix’ from the list of apps with the help of arrow keys.
  3. Click to ‘Sign-in’. You will now get login page on the front screen.
  4. Enter username and password for your Netflix account. If not registered, then register first.
  5. Start watching Netflix content after this.

Steps to Sign-out of the Netflix app from Sony TV

With the help of Google TV

  • Open Google home menu on the screen with the help of TV remote.
  • Click on the list of apps installed in the device.
  • Open ‘Settings’.
  • Click on ‘Apps’ and search for Netflix from the ‘Manage applications’.
  • Now, with the help of keys, you need to click on Netflix and from the further menu, click on ‘Sign-out’.
  • You will now log out of the account from all devices simultaneously.

If no gear icon is accessible from the screen, follow the steps mentioned here as under:

  • From Sony remote, click on ‘Netflix’ app and press the buttons in the same fashion. Up, up, down, down, left, right, right, up, up and up.
  • Click to ‘Sign-out’ from the Netflix app. If no sign-out option is appearing on the screen, then you can check the ‘Deactivate’ or ‘Reset’ option.
  • To log in to the account with a different ID, enter the details of that ID. You will be able to cast the content through that ID without any problem.

This is all about the steps to sign-in and out of the app from the Sony TV. We hope you must have understood the steps. In case you are facing the problem or your TV model is not covered under this article, then feel free to contact Netflix support team. The team is available 24×7 for assistance.

What Is ‘HDCP Unauthorized Content Disabled Roku’ Problem And How To Eradicate It?

One of the most common issues in Roku is ‘HDCP unauthorized content disabled’. If you are dealing with this issue, then you need to first ensure if your TV supports HDCP over HDMI. If yes, then check HDMI cable that you are using. If HDMI cable is also fine, then take help of Roku experts by logging at Roku Com Link page.

The combination of elegant design with incredible features makes Roku the most formidable streaming device today. While you may find many streaming devices with the same functionality and design, but what sets Roku apart is its easiness to connect with multiple platforms without too many changes in the settings.

Currently, there are two models that are being sold by Roku, which are; Roku Express and Roku Streaming Stick+. Both these devices are capable of streaming HD quality content, and they both can support thousands of channels that are associated with Roku.

Roku currently has 5000 channels, which consist of more than 500,000 movies and TV shows combined. Just imagine the number of hours of content Roku currently has. It will boggle your mind, so there is no other streaming device that is even closer to Roku.

With the ability to work seamlessly with any smart TV, Roku may experience issues at times due to several reasons. One of the most common issues arising in Roku is ‘HDCP unauthorized content disabled Roku’. Regardless of its common occurrence on Roku, people still are not aware as to why this issue occurs in the first place, let alone fixing it.

What is HDCP?

HDCP means ‘High-Bandwidth Digital Content Protection’. HDCP is a content protection standard, which helps to protect the data while it is streamed from the source to the display. Video piracy is a big problem, and to curb that, HDCP standards are used. The data remains concealed until it reaches the output, thus barring the video pirates to steal data. So, when ‘HDCP unauthorized content disabled Roku’ issue occurs, then the data becomes vulnerable to hackers.

Solution to ‘HDCP unauthorized content disabled Roku’:

To every problem, there is a solution available, but the only thing that matters is where you are looking for the solution. The solution to the problem that we are discussing lies in the below-mentioned steps:

  1. Start with unplugging HDMI cable from your TV as well as Roku player.
  2. Turn off the TV and the Roku Take off all the wires and cables that are connected to both devices for half a minute.
  3. Now, connect all the cables and wires that you have taken out back into their respective ports. While connecting HDMI cable, pay a little extra attention because if HDMI cable is not properly inserted into the HDMI port, then there may be a chance of facing that HDCP error. Make sure that the HDMI cable is fully inserted into the port.
  4. Now, connect both devices to the power source and then, turn the power button ‘On’.
  5. Now, play a video on Roku, and see if it is properly streamed on TV or not.

If you are able to see the video crisp and clear, then it means the problem is solved, but if not, then you should use a different HDMI cable. Maybe the cable that you are using is defective.

Note: If the error accompanies with a purple screen as well, then maybe your TV doesn’t support HDCP over HDMI. If you have encountered HDCP error right after setting up the Roku player for the first time, then it is the problem of an unsupported TV. But, if you were able to stream videos through Roku onto your TV properly, then there could be some other reason, maybe a faulty HDMI cable or a loose connection.

A Complete Analysis Of Non-Certified Channels On Roku And How To Add These To Your Device?

Non-certified channels are channels developed by channel developer which can only be accessed through a dedicated access code. If you are having this code, then only you can access the non-certified channel. Before going further, let’s discuss what the Non-certified channels actually are?

These are the channels which are not available directly on the Roku app store but is available for a small chunk of users. The developers of these channels develop the channels to test it on a few users. Once they find it successful, they unlock the channel for whole users. The users need to be cautious while installing non-certified channels on the Roku device.

Why non-certified channels on Roku?

As we have discussed in the above passage that developers from different country develop the channels and test it on Roku store on a small set of people. When they get satisfied, they publish all over the Roku store. These channels are particularly meant for Roku employers who test and passes the same.

Why Roku blocks Non-certified channels for some users?

If any Non-certified channel is not following the rules and restrictions of Roku Company, then the company may take necessary action against the channel developer and the user. If a company is violating the rules or showing illegal content on the screen, then Roku may block the account due to the same reason cited above.

How do you check if the company is using the pirated or duplicated content on the Roku platform or not that violates Roku terms and conditions?

All the channels available on the Roku store must abide by the laws and restrictions. It doesn’t test the channel before publication. However, if it comes to a light that a company is using the pirated content or violating the rules, then Roku may stop its distribution among users. The user needs to aware of this thing before installing any non-certified Roku channel.

How to add Non-certified channels?

  • From the computer screen or smartphone, open
  • Login to the Roku accounts for verification purpose.
  • Under manage account, go to ‘Add a channel with code’ option.
  • Enter the code on the next screen.
  • Check if any warning message is appearing on the screen.

The channel will not get added automatically at once. You need to wait for 2-3 days till the website gets added. If you want to add the channel immediately, then download the channel from the store and go to ‘Settings’. Click on ‘System’. From there perform a system update.

After downloading the channel, you will have to add the channel immediately. Check the same from the home screen if it started appearing over there or not. You will find this channel under recently added channel list. If you want to move the channel to the first position then either drag-drop it or click on ‘How to move channel’ link.

How to get a refund for the subscribed Non-certified channel on Roku?

It has come to the fore that some users have subscribed to the Non-certified channels without their consent and knowledge. though Roku doesn’t charge for Non-certified channels at all. In case, you are charged falsely, you can ask for a refund from Roku support. They will first examine the issue, then provide the solution accordingly.