How To Troubleshoot HBO Go Or HBO Now Problem Encountered At Home?

HBO is basically a cable and premium satellite TV network that offers live and original TV shows including the Veep, GoT and Silicon Valley for viewing on the TV screen. HBO has provided two services to the US citizens by the name of HBO Go and HBO Now. From both the services, users can watch unlimited shows and movies.

But, what to do if these services are not working at home? Don’t worry, we have been furnishing some steps today, which will help you in getting rid of the problems encountered on any of these services.

How is HBO Go different from HBO Now?

Some people are doubtful with these two different services however both offer the same content. The only difference is targeting the audience. HBO Go is for cable or satellite TV customers who want to access the content from their smartphone, tablet or top box. HBO Now is standalone service meant for those who haven’t subscribed to any cable or satellite TV.

Make sure that the password and username entered by you is correct

If you are not being able to access any of the services out of the two, then there is certainly some issue with the username or password. If you have forgotten the password, then you can contact HBO support.

If you are HBO now a user, then you can request for a password reset link on your registered mail address from the service support team. If the HBO now subscribed by you is through Hulu or another video app, then you have to enter the relative email address.

How to fix HBO Go or now streaming problems at home?

In case the HBO streaming is not working at home, there is a number of fixes which can troubleshoot the problem. First of all, the primary thing required for streaming is a high-speed internet connection. If the connection is faster, then only you can enjoy flawless content on the TV screen. A minimum of 3 MBPS is required for downloading the content.

Furthermore, if you have a streaming problem at home, then restart the TV, set-top box and other consoles connected to the streaming service. If this doesn’t solve the purpose, then you can reset the router by pressing the reset button for 1 minute. Try streaming the content now. You can turn off the modem as well and restart it. Sometimes, this may solve the problem.

Reinstall HBO apps:

If you are still encountering the same issue, then there can be the possibility of network strength issue. If the router is placed at a far distance from the device, then you will notice signal issue on it. Try connecting the router directly to the smart TV, smart box or game console. Occasionally, you may find HDCP content issue on your smart TV if the HBO Now or HBO Go is not working properly due to the unstable cable connection

HBO Go or HBO Now might be down

If there is some problem with HBO Now or HBO Go from the server end, then there are chances of getting the streaming problem at home. For this, you can’t do anything than to wait for some time. You can run down detector test on your computer and check if there is any service outage problem reported in your area.

What Can Be The Reasons Behind Failure Of HBO Streaming On VPN Network?

Are you facing problem in streaming the HBO content on your VPN network? If yes, then this is normal and there’s nothing to worry. The popular channels like Hulu, HBO Go sometimes block VPN due to a security issue. In order to get back to the streaming experience, you need some tweaks.

The reasons behind this issue are uncertain. It can be any. We will discuss some here along with the solutions. If you find that the problem matches with your issue, then you can follow the same on your device. The first step to troubleshoot this problem is; restart your device and check if the problem is resolved or not. If not, then try the below-mentioned tweaks.

  1. VPN not connecting: If your VPN not connecting to the network, then try HBO directly through the website and check if it is streaming or not. If you are still getting the loading problem, then it means there is a problem with the HBO server or internet is not working properly.
  • Username and password: If the network and the HBO streaming through the browser is OK, then you need to check the username and password of your VPN network. If you have forgotten the password, then you can easily recover it from the web page.
  • Change ports: If some of the VPN ports are blocked due to a security issue, then you can try with other ports available on your device.
  • Connect to a different network: Change the network mode from wireless to data pack if using on a mobile device or connect the device to another network if you are streaming through media streaming device.
  1. VPN keeps on disconnecting: Nothing can be more annoying than VPN disconnecting again and again on your computer or laptop. If you are facing the disconnecting problem, then try the following tips:
  • Disable Firewall: The primary purpose of Firewall installed in your computer is to protect against online threats and viruses which may enter during the data flow in packets. The data coming in and out of the network is protected by Firewall. It will automatically block the malicious files if detected any on the network.
  • Connect to next server: Try connecting the VPN to the next server available.
  • Change protocols: Sometimes, some protocols used in VPN connection may create a problem. To fix it, you need to change the VPN from open to L2TP server or vice versa. If available, you can go with PPTP though this is less secure.
  1. Change DNS servers: We all know very well that every VPN has its own DNS service. If you are getting the problem with the DNS servers of VPN, then you can try using DNS settings of your network provider. Disable the VPN DNS settings and enable manually configured DNS settings.
  2. VPN crashing: Crashing problem is normal in VPN. If your VPN crashes once in a while, then you don’t need to take any troubleshooting step. Just wait for some minutes or try playing the content again but if it keeps on crashing again and again, then check the firmware version of VPN and update it. If it is already updated, then uninstall VPN and re-install it in your computer.

Indonesia Welcomes The Arrival Of HBO GO Service

HBO is slowly deepening its roots in the Asian streaming market. Recently, HBO Asia has announced that they are going to make HBO GO service available in Indonesia to all First Media customers who are eligible HBO subscribers. As of now, HBO GO is only available in Singapore, Philippines, and Hong Kong.

Those who have subscribed to HBO GO can stream their favorite Hollywood movies, HBO Asia Original and HBO Original programmes anytime, anywhere via the internet on their PCs or any other device for that matter. HBO GO has come up with new features, which include download capabilities of HBO Original programmes and popular Hollywood movies from HBO GO’s mammoth VOD library and live TV streaming of HBO Asia’s fleet of channels.

 In an interview, CEO of HBO Asia, Jonathan Spink said, “HBO GO subscribers are now having more options to access our growing repertoire of HBO Originals, HBO Asia Originals along with a number of Hollywood Blockbuster movies anytime, anywhere.”

When it comes to Indonesia, HBO GO service is available as a free value-added service to the customers of First Media who have subscribed to the network. Only they are eligible for HBO packs.

Features to look forward to in HBO GO

HBO GO has got a big boost with the arrival of a plenty of new and improved features along with a better user experience and a refreshed new look.

Those who have subscribed to HBO GO will be able to have an unlimited access to a good number of Hollywood movies along with 1,500+ hours of award-winning HBO Original and HBO Asia Original Series and movies.

Along with that, subscribers also get the ability to catch up to their favorite HBO Original programmes at the same time as subscribers would do in the US. There is no need to have an internet connection as well. For all HBO Original titles, there has been a download feature given by the company.

A number of HBO Original Content, which only people from the US were able to see until now will now be available on HBO GO Indonesia.

HBO GO now sports Live TV capability where a gamut of HBO Asia’s fleet of channels such as HBO Signature, HBO Hits, HBO HD, HBO Family and Cinemax is going to be available live in real time on HBO GO through the internet.

HBO GO is one of the fastest growing streaming services in the world just behind Netflix. With HBO GO coming to Indonesia, there is just one direction where HBO GO service can go, i.e., in the forward direction.

 Here are some other features that you can find in HBO GO now:

  1.  A better content search functionality with ‘Watchlist’ feature where users are able to create a personalized list of movies or shows to watch.
  2. The inclusion of parental controls will allow parents to restrict children’s access to objectionable content that is available on HBO.
  3. To get a great viewing experience on HBO GO, all movies and shows are displayed in HD quality.
  4. Users can begin watching their videos from where they have left, and this has been made possible with the help of video continuity feature.
  5. For a number of TV series and select movies, users can get subtitles as well.