Do you only use Apple products? If yes, then you will be interested in knowing how to access HBO GO app on iPhone, iPad and iPod Touch. The most important thing that you need is an account on HBO Go, which I’m assuming you can create easily. After creating an account, you need to sign in, but that’s where most people are facing issues. If you too are not able to sign into HBO Go app on your Apple devices, then kindly go through below-mentioned blog post.
Have you created an account on your TV provider’s account? If yes, then you will have to use the same username and password to sign into HBO GO. But, if you can’t remember the credentials, then you need to get in touch with your TV provider. For your information, HBO doesn’t have any access to your sign-in information, so if you are planning to contact the company, then it’s of no use.
Step 1: Sign into the TV provider’s official website
Only perform the steps if you can sign into your TV provider website’s account.
- Launch your web browser, open the website and then, sign into your account. Enter the username and password properly.
- Now, consult your TV provider regarding this sign in problem.
Step 2: Delete HBO GO app and reinstall it
- Delete HBO Go app from your Apple device(s). I think you know how to remove the app, but if don’t, then you can find the steps for removing the app from the internet.
- Turn off your Apple device(s), wait for a few moments and then, turn the device(s) back on.
- Go to Apple app store and get the HBO GO app.
- Install the app and sign in.
Step 3: Clear browser’s cache
- Open Safari browser and open ‘settings’ menu. After that, go to the ‘Safari’ option.
- Now, tap ‘clear history & website data’.
- After clearing history and website site, you need to wait for a few moments before turning on the device.
- Open HBO GO app and try to sign in. You will be able to access the account.
What if the HBO GO greys out?
If that happens, you will have to follow the below-mentioned steps:
- Check whether your Apple devices are running on the latest OS. If not, then kindly update the software.
- Uninstall the app on the device in which it is not working properly.
- Turn off the device, wait for a few moments and then, turn the device back on.
- Go to Apple app store and download the latest app from there.
- Install the app and perform sign in. Enter the username and password properly because if there is any mistake now, then again you will not be able to sign in.
If you come across any issue even after following aforementioned steps, then I would suggest that you should get in touch with HBO Go help and support providers. Generally, the process that I have discussed above is good enough to get the problem fixed, but just in case, it doesn’t get resolved, then you should consult the experts.