Why HBO Go App Is Not Working On Apple Mac?

HBO Go app is not working properly on Mac. Thousands of users are currently facing the problem, and the sad part is, they don’t know when this issue will get resolved. HBO Go says that the problem is not within their platform. HBO Go blames Apple for this issue, but Apple denies their involvement in this issue. Let us find out as to what the issue is and how users can get to access HBO Go in the same old way.

Users of the HBO GO website, who want to watch movies and TV series on Mac computers with the Mac OS Mojave system, have to accept the lack of subtitles. HBO does not sway his finger in this matter, because he is waiting for Apple’s move.

On-demand video services from HBO have technical problems. Even before HBO GO was released, the web version and mobile applications that gave access to the library of movies, series, and other programs often refused to obey.

This year, we’ve come to a completely new version of the video on demand service from HBO, which works much better, but you can still find various mistakes and shortcomings. Recently, there have been considerable problems with subtitles in HBO GO.

Why do not the subtitles in HBO GO work?

A few weeks ago, some customers discovered that the subtitles on HBO GO are no longer displayed after a minute of viewing. The only way they could come back was to restart the player. Unfortunately, it only helped for a moment, and the situation was repeated.

The problem occurred on Apple brand devices with iOS, TV OS and Mac OS. So far, it has been eliminated on iPhones, iPads and Apple TV, but Mac users have not been so lucky. In addition, it turns out that they are at the mercy of the manufacturer of their computer.

HBO will not fix this error on its own.

In the matter of the problem with the subtitles in HBO GO, I contacted the company representative. I was able to confirm that HBO is aware of its existence, but unfortunately, I do not have good information for customers. It is not known when the situation will return to normal.

HBO argues that the problem with HBO subtitles has appeared due to changes in new versions of Apple’s operating systems. The company will not prepare an on-demand video update service on its own. Customers are left to wait for the producer’s move.

The problem with HBO GO needs to be solved by Apple.

In the case of phones, tablets, and TV sets, the subtitle problem was eliminated after updating the iOS and TV OS operating systems. I can confirm that the situation has returned to normal on the iPhone, iPad and Apple TV.

Unfortunately, in the case of HBO GO on the MacBook, the subtitles still do not work. In addition, in the browser version, the problem will occur until Apple fixes it with the update of Mac OS.

It remains to keep our fingers crossed so that the Apple system will get the appropriate update soon. Until this happens, customers must use a different device or accept movies and series without access to subtitles.

Why your Roku streaming device is not appearing on the Roku mobile app?

The Roku app is available for free on IOS and Android devices. With this app installed in your smartphone, you can turn your device into a control center for controlling the Roku streaming device or TV. The very first step to use mobile as a controlling device is select a device from the list of devices appearing on discovery screen.

If you don’t find your device in the list, then you won’t be able to connect to it. To fix this issue, you need to troubleshoot the problem at the earliest. Before this you must diagnose the problem then only you will be able to fix it.

What do you need to check first?

Before exploring further, you must check the network connection. It must be enabled on your Roku device.

  • Press the Home button from the remote.
  • Go to ‘Settings’> ‘System’ and finally on ‘Advanced system settings’.
  • Tap ‘External control’ and then on ‘Network access’.
  • You must check that mobile app is enabled by default.

What else can prevent Roku device from appearing under device screen on App?

If you find that the connection is Ok but the device is still not appearing under the device list in the Roku app, then it may be due to below-mentioned reasons:

  • Both the devices should be connected to the same network for proper communication.
  • Your Roku device is using the public IP address: Your Roku must be connected to the private network within one of the ranges: You can check the IP address of your Roku from the settings>Network> about.  If the address assigned is Public, you must change it to Private. This is common if the router is not available on your connection. Contact your ISP for the issue and get the router installed on your network.
  • Mobile is connected to the VPN: VPN stands for Virtual private network. It is commonly used to connect to the work network when you are actually at home. Check that your mobile device should not be connected to the work network when you are using Roku mobile app. Since some VPN’s keep on preventing the Roku device from appearing on the app screen.
  • AP isolation of your network is enabled: Access point isolation bars devices from communicating over the Wi-Fi networks. For this, you can read the guided manuals of your Router and check how you can disable the settings of your router.

After implementing the above steps, if you still don’t find the device on the app screen, then follow the below-mentioned tricks. It may solve your problem. In case of further support, you can contact Roku com support.

  1. Connect Roku device manually: To connect the device manually, you need to click on ‘Connect manually’ option and enter the IP address of your Roku with the help of Remote. You can check the IP address from the Network settings inside the ‘About’ menu.
  2. Restart your Roku: To restart the Roku, simply disconnect it from the power supply and connect it again after 20 seconds.
  3. Restart the Roku mobile app: To restart app on iOS or Android systems, you have to follow the below mentioned steps.

On iOS device, double tap home button and swipe the Roku app to left or right to force close it. After it gets closed, click on the Roku app icon to launch it again.

From an Android device, click the ‘recent’ button and swipe the Roku app to force close it. Now, launch the app again from the home screen.