Today, in this blog post we will discuss the troubleshooting steps to fix an Xbox one chat headset. If you are facing this problem then read this blog post carefully. After reading this blog post you will no longer require any help from Xbox one support team.
- Remove the headset from the controller by unplugging the cable from the beneath of controller. Now connect the headset to the controller port directly.
- Ensure that microphone is not silent. Take a look at the mute button from the left side of headset. This button is embedded on the front of your headset cable sometimes.
- Go to device accessories from ‘setting’ menu and adjust the loudness of your headset plugged into 3.5mm jack.
- If you find that your hardware is not working properly, then change the device with the new one.
- Update your device software to experience better performance and speed. For update, you can take Xbox support from the official website.
If none of the above mentioned solutions work, then follow the troubleshooting steps discussed below:
Inspect Your Hardware
To inspect your hardware, follow the steps:
- Thoroughly check the power cord, headset and jack for any fault.
- Clean the dirt or waste particles from the headset connector with the help of cotton bud.
- Confirm that the Xbox one controller is working properly. In case of any fault, you can take support from Xbox helpline number.
- Connect the headset with the controller through expansion port available below the D-pad.
Setup Online Safety And Privacy Settings
To setup online privacy and safety settings, follow the steps mentioned here as under:
- Sign in with your parent Xbox account credentials that is facing a problem.
- Click on the ‘home’ left button.
- Tap on ‘settings’.
- Choose ‘all settings’.
- Go to view details option from ‘online safety and privacy’.
- Tap on ‘broadcast with text and voice’.
- Select the profile with whom you want to talk through Xbox chat support
If You Notice Any Buzz Or Echo During The Gameplay
The echo effect can be observed at the transmitter end only. If you are experiencing an echo problem at receiver end then this is due to the headset problem. The causes of noise while playing the games are:
- The noise generated from earpiece or other ambient noises.
- May be the headset is not connected properly to the controller jack.
- The batteries are weakened in the wireless controller unit.
Other troubleshooting steps to remove echo from your headsets are discussed here as under. Read all of them carefully and slowly.
- Turn off the volume of your music player or TV.
- Unplug the headset by pulling it from the body rather than pulling from cable.
- Clean the plug with cotton cloth and plug it again back into the controller.
- Connect the headset with other controller to see whether it is working or not.
- Change the batteries of your Xbox one controller if you are using a wireless controller.
- Take a cloth to clean the headset cable plug and then, try to connect the headset with controller.
If Others Can’t Able To Hear Your Voice
If others are not being able to hear your voice, then perform the following troubleshooting steps:
1st step: Ensure that your headset isn’t on silent mode or muted
For this check the orange light of your headset that is fixed along the mute button. Whether it lights or not.
2nd solution: Restart your Xbox one device
To power cycle your Xbox controller, press the controller button and take Xbox live customer support from the official Xbox link.
3rd solution: Re-connect the controller with your profile
- Press the controller button from the top of controller and go to ‘home’ screen.
- Move to the ‘games’ option available on the top left of screen.
- Search your profile and click on the right one.